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Sheikh Jabor Bin Mansour Bin Jabor Bin Jassim Al Thani

Chairman

On behalf of City Elevators & Escalators Co. W.L.L, I would like to welcome you to visit our web page. City Elevators Co. WLL is an ISO 9001, 14001 and OHSAS 18001 accredited lift company. Operating nationally across the whole of the Qatar and extending our branches in UAE and India, we specialize in the maintenance and repair of all makes and types of lift equipment, the design, manufacture and supply & installation of new lifts and modernization & refurbishment of existing lifts. We have hardworking, skilled and knowledgeable customer support team who are always ready for customer service related to new lifts, modernization and maintenance. Our service engineers/ technicians are equipped with systematic training before they are certified and assigned regular field maintenance job.

City elevator feel’s pride to delivery prompt and professional services to our existing and new customers and we will continue and contribute our support for fulfilling Qatar vision “Qatar Deserves The Best” We will also continue to operate in a number of core industries where our clear vision and strategy is trusted by our customers. Thanks to the clear vision of H.H the Emir, Sheikh Tamim Bin Hamad Al Thani, the state of Qatar has become a key business and trade hub in the region. Based on strong emerging economy as well as political and social stability, the state of Qatar has won the trust of global business agenda. Hosting the World Cup in 2022. Qatar is witnessing major development in many sectors such as the transportation, real estate, manufacturing, trading and education to name a few.

At City Elevators & Escalators Co. we remain committed to corporate and social responsibility. In all of our actions we strive to ensure that all economic, environmental and social factors are considered. We believe that this approach, driven by principles of respect, rigor and involvement will make us more responsible and successful.

Eng. Huzefa Ali

Director - Business Development
Email : huzefa.ali@cityelevators.com

Customer Service is a serious business at City Elevators. We take great pride in sharing that we have achieved the highest levels of customer satisfaction. City Elevators is a provider of exceptionally high-quality service, highest levels of business integrity, business ethics & accomplished professionals.

We at City Elevators have been committed to understanding the requirements and needs of our customers, providing industry-leading elevators and escalators as well as innovative solutions for modernization and maintenance. The company’s objective is to offer the best services in respect to Quality and Safety. We are committed to providing solutions that enable people to move smoothly, safely, comfortably. City Elevators employ only dedicated experts to give our customer hassle-free services. We understand our customers’ requirements and do our best to match our services accordingly. We want to provide world-class services to go along with our world-class equipment. Maintenance is a central element of CITY ELEVATORS' customer service. Preventive maintenance is particularly important for the smooth and safe operation of both the physical equipment we service and our business as a whole. After all, the service business – which for CITY ELEVATORS means modernization as well as maintenance – accounts for half of our revenue. At CITY ELEVATORS, we strive for a service mindset. This means working to win the customer every day. It does not matter if we think we have delivered exceptional service – the customer has to recognize it. Service is about the customer experience, and a satisfied, loyal customer is the best indication of a job well done.

“Don’t Pay High Prices for Brand Name Pay for Quality Services”

Abdul Salam M. Purayil

Director - Finance
Email : salam@cityelevators.com

During this past year, we continued to pursue information technology advancements that ensure relevant, reliable, and timely accounting and management information. We upgraded our accounting system by implementing a software release that provides functionality to meet new Treasury Department reporting requirements, automates manual processes, and strengthens our ability to recover improper payments. We also implemented Business Intelligence software, which will provide more meaningful management information and reduce the time to compile and report on workload performance. Finally, we continued work on modernizing the cost analysis system, which will better manage and account for resources and enhance decision-making.

The achievements we made this year are a direct representation of our talented and dedicated employees. As part of our commitment to our customers, we will prioritize keeping you informed about the continuous improvement efforts occurring within City Elevators, which include: Human Resource, Fiscal Affairs, Information Technology, Environmental Health & Safety, Audit and Enterprise Risk Management.

Khaja Mohiddin. S

Director - Field Operations
Email : khaja@cityelevators.com

I take this opportunity to thank our valued customers, whose continued patronage and confidence in our products & services inspire us to extend the best of services and enables us to provide value for the money. Being dedicated to the field of the “vertical transportation” industry, we are focused on addressing the needs of our clients/customers challenging requirements in line with Elevator international norms. We are dealing with the world’s best elevator products to satisfy and meet every client/ customer challenging mission.

Overcoming challenge after challenge with the support of our brilliant team, we have been successful in bringing “City Elevators” to a new milestone of global recognition.

We firmly believe that our technology holds the key to Safety and Quality, which are the essential factors in selecting the products. The advanced know-how, expert skills, and steadfast commitment of our people have led to significant business achievements.

We are committed to total customer satisfaction by identifying the specific needs, translating them into Quality products and providing dependable after-sales-services. This commitment is the foundation of our Quality policy and Environmental policy, and we strive to achieve it by putting into place a Quality System, which adheres to ISO 9001:2015 Quality management system, and an environmental management system that adheres to the ISO 14001: 2004 Environmental management system.

We design to achieve this goal through our strength – the Employees and seek their continuous involvement in achieving the Company’s objectives. At, City Elevators, our in-house engineers are trained to continuously refine their knowledge to provide the most reliable engineering techniques. We will continue to enhance our technical ability, and maintain and develop professional engineers & technicians, to remain to be the best professional company in the State of Qatar.

I, therefore, seek the continued patronage of our valued customers, the cooperation of our employees and thank our well-wishers who have contributed to the growth of the organization.